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  • Worst customer service I've ever had. Didn't get our drink order right(we only had two drinks, water and lemonade. Guy have us a coke instead of lemonade). We order a grand slam, ultimate omelette and a short stack of buttermilk pancakes. We didn't even get the short stack of pancakes, our food wasn't even hot and the toast was soggy. The whole time we were there the waiter Juan S. Didn't even come refill our drinks or check if we need or wanted anything else. After we finished eating we waited for our bill and nothing. We had to walk up to the register and get it ourselves. The manager took our payment, didn't even ask how our experience was. As someone we worked in the customer service industry for 8+ years I expected better service. I understand being busy and stressful days but at least say hi my name is, or pause on the way to the next table and say need anything? Awful. I will not be returning to this establishment anytime soon.
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