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| - Mazz is the victim of their own success. Like most Korean/Japanese places the menu is large, the portions are large, the prices are small and there are always extras, but...
They haven't scaled to their success. I went there for the 1st time in several years last night. Arrived around 6:15 to an empty restaurant and left at about 7:30 to a packed one. In the ensuing time my table enjoyed a varied and delicious selection of maki, sashimi, udon, and veg bento boxes. Everyone was happy with the food. It arrived at a reasonable pace, but it was all the "other things" that, for me, detracted from the experience.
A table of 5, each drinking tea with water backups. Most of our glasses were empty, and air-dried before we could find the waitress to get refills. Refills were slow and not plentiful. For me the is a huge issue of protocol. When I eat Japanese, I expect my tea cup to be full and piping hot all the time. Failing that, I expect there to be water on the table.
When we went to pay, I had to walk and find the waitress and ask for the bill, and then later when we needed change I had to go in search of her again.
I'm not sure if they were just short-staffed last night, or aren't staffing appropriately for the dinner rush, but either way, the lack of attentiveness took this review from a 4 (or maybe 5) star review to a 3.
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