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  • I am very disappointed with Choice Hotels and all of their associated hotel chains, specifically towards Rodeway Inn on Apache Blvd in Tempe, AZ. I had a bad experience both of the two consecutive nights that I stayed there. Here is a list of everything that was wrong: there was blood in the sheets, the toilet would flush, microwave wouldn't work, the shower only had cold water, and to top it all off, there were three drunk and very loud people that decided they wanted to start a drunk argument outside of our room at 2am for about 25 mins before I opened the door and asked them to move. As you can tell, I was not happy. I talked to the manager about the situation (who apologized about the experience) and I also submitted a review that they asked me to fill out. They then sent me an email once again apologizing about the situation and offered me a free room for the issues. Below is the email that I got in reply: "Dear Justin, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn Near AZ State University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding "Bloody Sheets" and also being kept up by 2 discourteous guests on your recent visit. I would like to offer you a Free Night and hope you will give us another chance to provide you with superior service. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope we can accommodate you on your next visit to Tempe." When I called back, Rodeway Inn was under new management and told me there was nothing they could do. I then called up Choice Hotels directly and asked them why they couldn't. The reason why is because of the new management and it was outside of 90 days since the issue with the hotel (which was not stated anywhere). I will not be using Rodeway Inn or Choice Hotels for any of my future bookings because they were nowhere close to provide me with "superior service"
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