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| - I don't usually go to nail salons, but I thought it would be fun to schedule a pedi with my niece before our beach vacation. When we walked in, the shop was pretty busy. Looks very nice and looks clean - although you have no way to really know that as they do not clean anything in front of you. When we approached the reception desk I said Hello and told him we had an appointment. Rather than greet me in return, welcome me, or even smile at me, he growled "Pick your color" and pointed to the wall of polish. We had brought our own polish, so he pointed to the first two pedi chairs and my niece and I got in. A chatty young man worked on my nieces feet, while lucky me, I got the man who had checked us in. I noticed that the young man working on my niece adjusted her chair and showed her the controls, my guy didn't say two words to me. He did tell my niece's guy to "focus" a couple of times. Admittedly, he was flirting with her and quite chatty, she's 17 and cute. I felt like the non-cute 40 year old who was grudgingly getting my nails done next to her. When our pedi's were done, the guy doing mine started to walk away, I reached over to the table to get our polishes, and he asked me if I forgot something in an impatient tone. I told him that we brought our own polish I just wanted to grab it before I forgot it. He grunted again and walked away. My niece's guy walked her over to the drying station and showed her where to sit down as he turned the blowers on. If I hadn't watched what he told her to do, I would not have known myself. When we felt our toes were dry, we walked over to pay. The older guy rang my niece up without a word and handed her the receipt. I asked if she should just write the tips on the receipt and he scowled at her and said she was supposed to "tell him before he rang it up!". At this point, I was at the end of my patience. I told the guy we had never been there before so he needed to show us the ropes. There was a nice tech working the station right behind the register, and I am sure he could tell the situation was getting heated. He nicely pointed to a sign on the wall that said to tell the cashier about tips prior to ringing. Unfortunately, the sign is not near the register. I told the cashier to add the tip for both me and my niece on my bill. We were in and out of there in 30 minutes.
My pedicure itself was excellent. It lasted over a week, at the beach and in the pool, so that's good. But I spent $35 to have someone paint my toenails, and make me feel like an imposition. This place made me feel like I wasted my money. I work in retail, I know how much it sucks to have difficult customers, and I am definitely not one to complain over little things. However, I do expect the basics, like a greeting back when I greet you, or you taking the time to explain basic things about your shop that I will need to know to have a good experience. Unfortunately, I didn't and I would never go back.
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