Brought my colleague to DSW for his first experience. I asked for assistance and Matt came over and helped explain the difference between lightweight and full-on running shoes. He also helped us with the different sandals and my colleague bought a 2nd pair, even though we had just come in for tennis shoes.
We couldn't have found a good pair of shoes just by looking and trying on, so the extra service was invaluable and my colleague was very impressed and is enjoying his new shoes. A brand he would not normally have considered.
I give this review 4 stars, as we had to go through 3 different types of shoes before we finally found one with his size in stock. He is of very average height/weight, so we would have expected more shoes to be in stock.