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  • We have stayed at THE Hotel before and it was great. We were traveling with a group that was on a budget, so we all decided to stay here together. We were greeted by a 45 minute wait for check in. It then took 30 minutes for them to check us in. The rooms are nice, great bathrooms and comfortable beds. The room stewards were ok at cleaning, nothing great. In the morning they are VERY loud when knocking on other doors and screaming "house keeping". So the sign on the door will get them to not knock on your door, but you'll get woken up anyways. The pool area is great BUT you can NEVER find a chair. Two friends of ours were at the pool very early so we shared two chairs that they had and the 6 chairs next to them were left with towels and empty food containers for 4 hours while we were there. We told an attendant but were told if there was a towel there then they couldn't touch it. THERE NEEDS TO BE A TOWEL DEPOSIT!!!!!!!!!! If there was a towel deposit then this crap wouldn't happen. You need a card to get in the pool, so why not use the card for this too? There have been complaints for years about this and still nothing done. This, along with other things makes it very clear they don't care what their customers think or want. At the end of staying there, it took us over 30 minutes to check out with only 4 groups in front of us at noon. There was only 1 person doing check ins (with a line of 10 people waiting) and 3 doing check outs. They are severely under staffed. Add the crappy service to the fact that the hotel is on the far end of the strip and its a PITA to get anywhere and we will not stay here again. I'll live without the sand and wave pool, because you can't really enjoy it without chairs anyways
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