The store is clean. Very peaceful and quiet. Overall nice in those ways.
Last Sunday I went online and found a book I wanted for the same price as Amazon, what luck?! I went to the store to buy it and found it was $20 more than listed online.
Because this didn't seem right I went and asked an employee (first off they were not nice and acted as those I was annoying them), they sold me something about online and instore not being the same and there was nothing she could do for me. I left annoyed. I took time out of my day to go to their store to buy something, and would not help me.
Following that encounter, I emailed BarnsAndNoble.com about what had happened. It has been 4 days since and no reply. So I went online today to "chat" with an employee. They gave me the same "It costs less online because you pay the shipping". This answer is nonsense because I was offered Free Shipping for the item.
All in all, Barns & Noble at this location was a waste of time, and the customer service just says the same nonsense. I have been forced to buy the book on Amazon which I hate because B&N wanted to charge me $20 over their online price.