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  • I really like Rubios, but the service last night was completely unacceptable. I brought my friends from out of town and I am disappointed with the first experience they had. They forgot to make my friend's order, and she waited 20 minutes until she found out that is what was taking so long. They forgot. Even when she corrected the cashier after she had paid that her order was taken down wrong. The cashier yelled that it wasn't her fault to the cooks and didn't accept fault to my friend. We were never asked flour or corn tacos, which they are supposed to ask, so I had them take back my order when I saw it was corn tortilla. The cashier/server did not say one word when I told her of the error and when she brought back the order the way I wanted it. Dead silence. That is horrible customer service. They didn't even offer anything to my friend for forgetting to make her meal. All she got when she asked to my compensated for the inconvenience was 2 free taco vouchers (when she bought a meal, not just 2 tacos). And she is from out of town, leaving tomorrow, so she just gave them to me because she can't do anything with them. I am very disappointed with the service last night. I doubt I'll ever go back to this location, which I used to frequent. I will call the manager today. Hopefully there is one on a Sunday. If they reconcile, I'll change my view, but for now, I won't be returning to this location.
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