I called Saucy and left a message to request a reservation for a Saturday dinner at 7pm - I did not hear back from the restaurant by 6:30pm - I had friends coming in from an hour out of town. We were meeting them at the restaurant, so I called the restaurant on the way.
The individual I spoke to informed me that they could not honour my reservation, stating that she had called to inform me earlier on in the afternoon but insisted my phone service did not allow for a message to be left. The conversation continued with this person emphatically defending her actions rather than listening to me as I was trying to tell her that if she had in fact called my number it would have registered on my cell as well as provided an opportunity to leave a message.
Evidently this person was more concerned with being right than customer relations. I ended the call out of sheer frustration, quickly made other dinner arrangements at a place we go to regularly, and moved on.
However, I did call the restaurant back to request to speak to the manager. I got the same person as before , and was informed that she in fact was the manager! I said I felt the situation had not been handled professionally, and I reiterated that if she had in fact called the right number it would be registered on my phone. She then raised her voice and told me I was accusing her if being a liar! Once again I stressed that her actions had led to my plans being compromised and our out of town guests inconvenienced, to which she promptly hung up on me. She actually HUNG UP!!
A week or so later I went to the restaurant's website and requested to have a chat with the owner, and have not received a response.
I will not be going to Saucy. Ever.