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About: http://data.yelp.com/Review/id/2zHOl7yuYa7MK6zLMM09eA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-12-10 00:00:00 (xsd:dateTime)
itemReviewed	Geno's Giant Slice
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	It sounds like we fell victim to the same issue other customers have had ... we placed an order with Odalis and was told it would be 45 mins to an hour. After about 1 hour and 36 minutes, I called to check on the status of our pizza. I was told it was on the way. When I asked for some sort of compensation for being quoted the wrong time, a manager was put on ... Misseal. Misseal proceeded to tell me that his computer system would not allow him to enter a future credit, and then he said that our situation would not qualify for a future credit anyways. While speaking to him, the pizza arrived and my husband took the phone. Misseal basically explained to my husband that he was protecting their company from "people who try to get pizzas for free and take advantage of them." He basically insulted us and implied that we were out for free pizza only. Ahhhhh, you made a mistake ... good customer service entails owning up to your mistakes and taking care of your customers. And, we don't NEED a free pizza; we can afford food just fine. It's PRINCIPLE! PRINCIPLE PEOPLE! When the pizza arrived, it was cold. When my husband explained that to Misseal, THEN Misseal said he could help us since we had a cold pizza. Excuse me? What? So, we can maybe lie about having a cold pizza and you will help us, but when there is factual information about our pizza taking 1 hour and 40 minutes to get to us when we were quoted a shorter time, then you can't? I'm confused. Misseal also said he didn't know who took our order and who would have told us 45 mins to an hour, but her name, Odalis, was on our receipt. Not sure if he's just that stupid or trying to insinuate that we're liars. My husband ended the call stating that we didn't want any credit because at this point, we just wanted a manager to admit some sort of fault. We instead only got denial, lack of ownership, and insults. We don't need their stinkin' credit. Misseal ruined Geno's experience for us, and we will NEVER eat their cheapo pizza again. We enjoyed it for the time being, but they need to hire more qualified, competent managerial staff who know how to deal with company faults.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Alexandra N Joshua

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