The first time I came to Luxury Nails and Spa I was a walk-in, had a friendly greeting and was told to wait only 10 minutes. Since I was in no hurry I was fine waiting. Well, 10 minutes turned into 20 minutes until finally they seated me in a chair. I had to get a fill and he said the person was just finishing someone up and then he'd be right over. Another 15 minutes go by. At this point I am 35 minutes into the appointment and someone else sits me down and says they will "get started" for him. So, the other person files my nails down for me and then informs me that the other person will come finish up the rest. So at this point I can't even leave because my nails have been completely filed down, but then I wait ANOTHER 20 minutes. Almost an hour after I walked in, the fill finally starts. He did a nice job, so I'm giving it 2 stars and another time I had a mani/pedi there and the pedicure lasted a full month. The mani didn't even last 12 hours. All in all, I will still go there for a pedi but no other services.