I called this morning to make an appointment for my dog because he had some eye discharge. They said they could take me at 2:20. I go there and the receptionist can't find my name in the system. She goes into another room, comes back and says "fill out this form and we'll try to get you in as soon as we can." Uhhhh what?!?!
I said "but I have a 2:20 appointment, I called this morning." She curtly said that there was a mix-up and my appointment didn't get put into the system. She said they might be able to squeeze me in.
After thinking about the hours wasted that I could have possibly used to see another vet, I walk outside and go to the clinic next door. I tell them what happened and ask if they could take us last minute. They say yes and we see the vet. I then get a bill for over $400!!!
The vet visit itself was $225 and the rest was for some tests, eye drops, and a collar I didn't want. A vet visit at Forest Hill Clinic is only $75. So I paid a couple hundred more than I should have for an infuriating experience.
No apology from Forest Hill Clinic. No heads up from the clinic I ended up going to about the fact they they're an emergency and specialist facility so it would cost more.
I'm visiting from New York, and worked very hard at keeping my New Yorker mouth from going off, but maybe I should have let them have it anyway! Mistakes happen, but they could have at least apologized and gotten me in asap.