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  • Had a terrible experience here with customer service. We had a bon appetit gift card that we were unsure would cover bier markt, so we called the location to make sure. We were careful to describe the card and the person on the line assured us that it would absolutely be covered since they were all under the same company. By the end of the night we were informed (as they were handing us a card machine) that the card did not in fact cover the cost as it was an older card before bier markt joined the company. After complaining that we had been informed otherwise, the manager only took off the cheapest item off our order. I had also ordered the ahi tuna steak, but after a long wait time the waitress served me while hurriedly explaining that they had "run out of tuna, but this was the same meat and they were charging me for the burger price which was much cheaper and more meat anyways". Confused, I began to eat what turned out to be a tuna burger patty on top of the steak sides. They had substituted my order without asking or informing me that they were out of what I had actually ordered. It tasted like mushy off beef like fish paste without the bun. Did not tip, will not be coming back.
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