I like their breakfast and that's the reason I've been catering from Einstein for my staff meetings for a sometime now. But they really disappointed me not once but twice. I always call to place my order at least 24hours before and I ask for a time frame where the food will be there before my staff arrives. Last time they arrived 40 minutes late. I was upset but at least the food arrived. Yesterday I called to place a breakfast order for this morning. They took down my information and ran my card for the amount of the order. I asked to please have the food deliver from 7:45 to 8:00 AM today. My staff meeting starts and the food has not been delivered. Worried that they may be running late again, I call to check on the delivery. The costumer service employee asks for my information and sees that the order was never "placed". I had 25 employees waiting to eat and no food for them. I had to scramble to find another place to order food. If you call for cater food, DOUBLE CHECK THE ORDER WAS "PLACED". I will no longer cater from Einstein again.