| rev:text
| - Writing a review on Yelp to finally gain attention from management makes me sad.
After saving and plotting, I purchased a new Jeep Wrangler Sahara from Chapman in August of 2012. Yes, you can make the snarky joke that it is a terrible idea, but first hear me out.
I was assigned a female salesperson, which seems to be the technique to make a female buyer more comfortable. She was pleasant, pointed out the amenities, and got me out the same day. What was missing from the conversation in 2012 was:
1--you cannot make appointments for an oil change (first 3 are included however you have to gamble on when to show up-- I went on my lunch break, waited 14 min to be spoken to, then was told they were out of oil and it would be 2 hours. He was surprised when I said 'no thank you' as if I had the day to hang out.)
2- your service adviser is a phantom voice mail that will never call you back. Anthony Salinas was finally assigned to me by my friend at Land Rover Las Vegas after his car was cleaned out by Chapman's staff and he couldn't get a single response until a Yelp Review (why I am here).
3-your service adviser can be wonderful, yet is dealing with a shop crew that doesn't honor appointments, or flat out does bad work. Which begs the question--why have a service adviser except to be sweet when saying "nobody looked at your car today, even though you waited 3 weeks to make an appointment and got here on time at 9 am, I hope you can get to work" or "oh, the bar connecting the back gate snapped again breaking your taillight? that is awful"
4-recalls like: "A loss of transmission fluid may result in a loss of transmission function which may increase the risk of a crash." to which the dealership said "it isn't a big deal, so hold off because we don't have the parts anyway" yikes
5-you will often see other frustrated customers reduced to yelling at a zoned out service manager in the entrance
6-when the dealership realizes your car has so many warrantied items wrong they will harass you with calls inviting you to "get into a new vehicle" -- at 20,000 miles my Jeep is pretty freaking new, thanks.
My family has been in town since 1935. I have owned Fords, Chevys, Land Rovers, Hondas, and finally a Jeep. I have stories that only girls can tell of the nonsense that shops try thinking I will just hand over a credit card. However, this has been my worst experience at a dealership yet. I took the purchase seriously. I even purchased a lifetime warranty for an additional $3.995 as I expected to own the vehicle forever. Now I am counting down the final 9,000 miles before the standard warranty is up and I can get out.
Water has begun pouring onto the main console (faulty bikini top, luckily we aren't in Seattle). My back gate has broken twice in 1 month. If you google "2012 jeep gate bar snap" you can find forums dedicated to this problem. Jeep designed the gate to operate without a spare tire, so once the standard spare tire is on, the weight causes the bar to snap free. The "oh shit" strap is too long, so the gate continues in motion until snapping off the plastic hinge covers and cracking open the passenger side taillight. I was told "I have never heard of this issue". Well I am glad to (supposedly) be Chapman's first case. Not convinced.
So now I am 7 days into "waiting for parts", which supposedly happened at 1:41 pm today meaning my Jeep should be ready tomorrow. This is after I stopped in, had my issues recorded THEN made the appointment to drop it off at 5 pm last Thursday Sept. 11. Where are these parts shipping from??
Run for your life, friends. Oh, and Prestige returns your car without the work completed, and Sahara Jeep will try to charge you for warranty work-- Las Vegas needs help.
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