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| - Was super excited after reading all these positive reviews about this cafe, but was met with much disappointment--especially when it came down to customer service; zilch!.
There were 4 people at the counter, 1 girl busy blending drinks (back turned), 1 girl busy making sandwiches (back turned), 1 guy in the backstore, and 1 girl completely dismissing my presence while she ate her instant noodles. After waiting awhile, it was the girl making the sandwiches whom had turned around and asked if I had ordered to which I had answered, no. THEN, all of a sudden as if I've materialized out of thin air did the girl eating noodles acknowledge my existence. If she was taking a break, just let me know (because that's totally fine) that someone other than herself will come and assist me. Leaving a customer standing there is like a like f-you to me.
Waited politely for another 10 minutes for my latte to go; wasn't even reassured with a "please hang on a bit longer, we'll be getting to your drink soon." The store was not even busy.
Noticed the instant noodles girl making the latte was a novice. She let the milk steamer sizzle making a screaming noise for an extended period of time. For one, that's a big no no in the barista manual--because it means not enough air is drawn into the milk which ultimately scalds the milk and makes it sour.
The latte seemed to use Rufino beans and tasted alright if you can overlook the sour steamed milk. For $3.67 (after tax) medium latte it was ok, but will never come back here. Am pretty confident there are other cafes out there who will treat me like a valued customer. Where was the "amazing customer service" everyone was taking about?
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