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| - I bought a house about a year ago, and unfortunately did not completely realize what I was getting myself into. My a/c is old and neglected. Needless to say we have had several issues with it in this short year and have had several different companies come out to check and help with the numerous breakdowns we have had. Of all the companies that have come out Shamrock has really stood out above the rest.
Every one recommends that we buy a new a/c, and frankly that is not an option right now, so we just need to do what we can to keep the current one running. Our first call out to Shamrock was at the beginning of July, right in the thick of our 110+ degree weather. They were able to get to us within 24hours, which was better than most other overbooked companies. When their technician arrived he was very friendly and polite, took time to listen to my explanation of the problem then went to see for himself. After careful review he let me know he had to go get a new part and to my HUGE relief, was going to be able to fix the problem that day. After a couple of hours of work he knocked on my door and brought me the piece that he removed/replaced and explained what it was and how it broke. I was surprised he took the time to explain, especially because I am a female - all other male technicians I had experienced with other companies treated me as though I would never understand so all I needed to know was whether the problem ws fixed or not. He then went on to give me recommendations on how to keep my unit running more effeciently and suggested maintenance options. Of course this was his selling point but I respectfully declined, and instead of the uncomfortable awkwardness you usually get when trying to get rid of a "salesman" IN your house, he acknowledged my choice and was polite when leaving.
Within two weeks another piece failed, I called Shamrock again and they fixed within 24hours and I was not charged the service fee because it was reported within such a short time of my initial call. I ultimately had to call a third time and had the same experience, and again was not charged the service fee. By this time I know the technician and we discuss the maintenance options again and at this point I am not only eager to sign up, but am completely confident that I am making a good investment with a company I trust.
I am happy to report the a/c has been functioning well and Shamrock has definitely won our business and loyalty!
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