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  • When the office contacted me to remind me of the appointment, they asked for my ex-husband. I told them the appointment was for me. The next day they called again asking for my ex-husband because my insurance couldn't be verified (because I have different insurance than my husband). Again, I told them the appointment was for me. When I went in for my appointment, they stood in front of me holding my ex-husband's file saying my insurance can't be verified. Now a 3rd time, I reminded them I wasn't my ex-husband. They called me up to fill out paperwork ten minutes later with my husband's name on the paperwork!!!! Can we say HIPAA violation? They asked me for a copayment twice before realizing that my insurance doesn't require a co-payment for a physical. Why do I have to educate insurance verification staff? After I waited 1 hour and 15 minutes to see Dr. Sink, she rudely interrupted me as I was describing my symptoms and said if I wanted to talk about health issues, I needed to make another appointment and pay a copay, this visit was for a physical only. I offered to pay the co-payment so I wouldn't have to wait such a long time. She said my appointment time has already been booked as soon as the office realized I was a physical only patient. She then went on to give me a lab form for blood work with my maiden name on the form. I had a name change 4 years ago and have been to that office since the change. I will never return to this office.
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