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| - I just moved in. My septic system backed up. Slow drains, water in the tub, gurgling toilets etc. After trying to snake out any possible clogs from the roof vent, I caved in and figured my septic tank needed to be pumped. Because I didn't exactly know where my septic tank was, I couldn't dig it up before hand. They came and tried to find my tank by flushing a homing device down my toilet. The device quickly got stuck inside the pipes of my home, clearly indicating a clog. At that point, I should have stopped and called a plumber. But since they were already there, and I wasn't sure of the last time the tank was pumped, I figured it should be done anyway. Preventative maintainance and all that....Heads up: If you have these guys dig up your tank for you, it'll be $875. Damn. Now that I know where my tank is, I'll definitely be digging it up myself in the future prior to pumping. In the process of exploratory digging looking for my tank, they cracked a pipe with their backhoe. Not a big deal in itself. I get it. Accidents happen. But then they had the gaul to charge me $125 dollars in "parts" for 2 feet of ABS pipe. I guess they figure I can't go online and see for myself how cheap ABS pipe is. Clearly that $125 was padded. Since my tank was now dug up, I asked them to check out the system and see if everything looked to be draining ok. Like if they could inspect everything and give it a good bill of health. I was (and am still) concerned maybe the leech field wasn't in great shape, or the tank wasn't draining properly to the leech field. I'm not sure they did much of anything regarding "inspecting" the system, but they assured me it was "good" then tried to snake out the clog in my house plumbing from the break in the pipe. Whatever they did failed, cause less than a week after, I am backing up again. I fear that I do have a problem with my drain field since I started backing up again after the rain. But I am frankly hesitant to call these guys back. They were very polite, and very professional, don't get me wrong. And they pumped the tank, like I asked. But the reason I wanted the tank pumped was because of backup issues, which clearly did not get fixed. Consequently I am not sure about their troubleshooting /diagnostic skills and now I am $1000 poorer, and still have water coming up my drains. I dislike companies that go straight for the "big ticket" fix instead of taking the time to truly diagnose the problem. So, looking for another septic company at this point. Or maybe I will start with a plumber first....
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