Some of the most awful customer service I have ever received. I had booked my wedding cake 3 months prior. the cake tasted alright. they only use Italian butter cream, that tastes like cool whip. I went in today to place my deposit, and let them know that my venue had changed, and it was not in my control, i had to change it, they asked if they had to go through any "dirt roads" i said yes after you get off the freeway there is not even half mile of dirt road. One of the manager s said they will absolutely not deliver to venues that have dirt roads, because it could ruin the cake. WHAT A LOAD OF CRAP!!!. Then I asked if i could pick it up myself, and she said NO. Very rude people! I have never heard of something like this in my life! Mediocre cake at 5 star prices. Don't waste your time. you are better off going to Fry's or albertsons, and getting better tasting cake and customer service!