I, along with my colleagues, will typically have our Monday morning meetings at this Einstein location. The place is not usually too pcaked, but they do a steady stream of business. I almost always get the Asiago bagel with turkey and cheese to go with my medium mocha.
I have never had to wait more than a few minutes for my entire order to be made and delivered to my table. Once a mistake was made on an order and when the waitress discovered the error, she promptly delivered my ordr, along with the purchase amount! How's that for customer service (I'm not a dick so I let her keep it as a tip)!
Long story short, the folks are nice and honest, the food is pleasant and delivered promptly and I don't have a complaint.