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  • I had a long phone conversation with budget to make sure their car carrier could haul one of my import classic cars across country for our move. We got the green light and our reservation was complete. Awesome! Moving day came and I received a phone call early in the day that my vehicle and car carrier were ready for pickup. I thought, great I can pick it up a little early from my reservation time. I received another call an hour later from them, sounding very annoyed, saying that I better come pick up my truck because they are closing in an hour (not the time listed everywhere). I go rush to pick it up since I don't want to lose my reservation. I get there and no one comes to the front for 10 mins. A man comes to the front and starts my paperwork. There must have been notes on my reservation about the classic car because he starts questioning me about it and ends up saying it's not on "his" pre-approved list and denies me my reservation. I get on the phone with budget to try to figure out what's going on. While on hold with budget, another guy comes in and is concerned with a giant heat crack that has developed on his windshield. The budget guy tells him that it's not his problem and should drive it back to California to the budget location it came from (which it is illegal and dangerous to drive with a crack that big). He would however take it as a drop off and charge him for the window and for another rental. The budget people on the phone didn't know what the problem was and even they couldn't get this budget guy to release the car carrier to me. He basically told me he was kicking me out to close the store early unless I wanted to make another reservation for just the truck at a higher price. I had no choice at this point, I had to have something to transport my things. We ended up staying in town that night and going to another budget to get the car carrier and there was not a single problem there. It was a bit more expensive but we got the car carrier as an add on to our reservation in less than 10 mins with no hassle. I'm never going back to this budget and would highly recommend you stay clear of this one unless you need something extremely simple.
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