Absolutely careless, twisting my dogs joints to the point that my dog is crying and yanking on my dogs legs while cutting his nails. Now he's at home limping and we have to give him anti inflammatory medication. If you asked me about this place weeks ago I would've gave them 5 stars, but after actually watching them with my dog, absolutely not. If you care about your pet at all, take them somewhere else that will be careful with your pet.