First and last time bringing my puppy to their grooming salon. I dropped him off at 11 and was told he would be done around 2:30. He was not finished until 4 which I was ok with. What's not ok is "Sami" calling me at 4 telling me he's ready to go, then calling me again shortly after saying I needed to come pick my dog up now and he's been in their facility for 6 hours. Who's fault is that??? She did not brush his teeth. She failed to do the cut I requested. Then to top it off, she charged me a $7 "de matting" fee when I made sure to fully brush him before bringing him in to his appointment as I always do. Never again.