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| - There's a reason these guys have five stars. Thank you Manny, Luis, Freddy, Beto and Mike for installing our new unit. You did a great job gentleman! This will be the 3rd air conditioning unit I have had to replace in Arizona (different properties). The first time I installed a unit, I went through a company that installed a Goodman. That unit broke down in less than 3 years and the company who installed it did not want to honor the warranty. It was leaking Freon. I had tenants in the property and needless to say the tenants ended up moving out because I couldn't afford another $5k to put another unit in that particular property. The 2nd unit I had installed was through Costco and I had a Lennox Installed. It was $5500 through a deal with Costco for a rooftop unit (that property was a condo). Lennox is a far better unit than a Goodman and this outfit was better about servicing. The challenge was that they sold me a built-in filter that eliminates the need to replace your filter every month. It was supposed to last for 12 months, but I came to find out it has to be replaced multiple times per year and it's $150 every time you have them put a new filter. Very expensive compared to $3/month!! There was a huge disconnect between the sales guy and the servicing department. The house I am at right now (1700 sq feet, two-story, single family) had a Trane that lasted 24 years (original unit from when house was built). Never had to spend a dime on it but the motor went out recently so we looked up AC companies on Yelp and AZ Duke's has the best reviews. The service department of AZ Duke's showed up and offered to replace the motor for about $800. They weren't pushy at all but buying a new unit made sense given the age of our unit and the fact that the coils/pan were pretty rusty. So we took advantage of the fall special, no interest for 48 months and had another Trane installed that is energy efficient and qualifies for rebates (probably save $30 or so per month too). It wasn't much more expensive than what I paid to have the Lennox installed for a fall smaller condo and this unit has far better unit/efficiency. Required they do most of the work in the attic (poor guys!). Because the A/C wasn't working and they couldn't replace it same-day, they went ahead and installed a new motor (same day) for me for free and put me on the schedule for replacement. I was only without air for a few hours. They made it real easy. They do all of the paperwork for warranties; they walk you through how to use the wifi/Nextia thermostat (settings, download the app, help with account set-up etc), they cleaned up everything (no mess), the guys were super friendly and accommodating. They gave us two free annual service visits, they added another intake to better disperse the air upstairs and they even removed the attic later and replaced where some guys cut through the wood to fit the unit. Everything is as it was before they made the replacement and I couldn't be more thrilled to have a brand new Trane! Took about 6 hours from start to finish. My neighbor accross the street has the same sized house with the same layout and he actually paid the same that I did for unit that is not nearly as good as a Trane. Between the attentive service, the price, knowledgeable workers, seamless communication between service, admin and their workers I couldn't be more happy about this experience. A lot of these A/C companies are snake oil salesman; AZ Duke's is NOT that. I freely recommend these guys to those who are in need.
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