| rev:text
| - I would go elsewhere to buy a new Chevy and I very much regret having purchased my Malibu here.
The sales process was smooth and uneventful. The salesman, Bobby, was friendly and actually very helpful in making suggestions. I ended up purchasing a new Malibu and was pleased with the price. The entire process seemed to take a very long time, but it was my first time buying a new car and I was happy with Bobby and Allen, the guy who showed me around my car. Allen, in particular, was great, and said he'd call Monday when my spare key (they couldn't find the other), floor mats (the ones in the car were dirty), and gift card (he offered one "just because") were in.
The experience went downhill from there. Immediately after getting my new car I noticed the driver seat was broken, there was a scratch on the door and inside cupholder, the rear headrest was damaged, and the rear bumper wasn't flush with the rest of the car. Unfortunately I didn't test drive the car I took home because it was lodged behind others on the lot, but I test drove the same model in a different vehicle.
I didn't hear from Allen Monday or the rest of the week. I called and got transferred to voicemails but didn't get any calls back. I drove down the following weekend and a lady said Allen went on vacation but she was able to get me the floor mats and the spare key, so that helped. She didn't know about the gift card or repairs and said she'd have Allen call me. No call the next week either.
I started calling again. Several times. Every time I was transferred to a voicemail (I never knew whose voicemail) or left on hold and hung up on. I asked for managers and got more voicemails. Kept calling and insisted the receptionist just schedule me an appointment with service so I could at least get in. She did and gave me a time.
I drove down for my appointment and met with Jim in service who had no appointment for me. He asked what was wrong and I told him and he said he could fix the seat and he'd order the headrest but I'd have to schedule a new appointment. Everything else had to be approved by Allen or Bobby. I brought the car back and Jim said the headrest didn't come in but they'd fix the driver seat. They did, it's perfect now and the shuttle driver was friendly, prompt, and the service itself was very convenient.
Jim never called about the headrest. More calls, more voicemails. I got an email apology from Allen. A call from someone offering $50 if a filled out a survey. I said I'd love to give a good review if they fixed my car. Bobby called to check on things, he seemed to have no idea I had been calling. I explained all the issues, he apologized and scheduled an appointment to get everything fixed "in one day" and assured me a loaner car would be available.
I came in for my scheduled appointment and again Jim had no record. Couldn't find or reach Bobby. Said Allen would come out or find someone. Bobby came over and told me he did everything he was supposed to and said "they" were "acting like it was his fault."
I waited an hour for him to get my car checked in and "find" a loaner car. I'm very happy the loaner car service is available, it's very convenient. I was a little let down by the dirty car I got, but it wasn't really an issue. Bobby also gave me a $50 gift card "they" said to give me for the "problems or whatever."
I'm posting this review for the service as it stands. I've had my car over a month and I've been very surprised at how difficult it has been to work with Courtesy Chevrolet. The buying process was excellent. I thought maybe all the delays were from the holidays, but it's mid January now. I'll update the review if the service improves.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)