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  • Let me tell you my yelp story about the outstanding service I got at Bridwell Automotive. I had gotten some service work here one other time before because I had broke down nearby. Last time they were able to help me out at a very reasonable rate and got my car going again for me so I could get back to Prescott where I live. I work quite a bit in metro Phoenix in sales so I travel all over the Valley. I recently purchase a used Mercedes for a toy and wanted to find a good place to take it to for repairs. None of the 60k services had been done so I decided to take my new car ( new for me) to Bridwell's since there really isn't a good Mercedes repair shop in Prescott. Now I had already gotten a quote from one of the Mercedes Dealerships and knew what they wanted and what they said they would do plus one other shop. The price for the same work was solidly less expensive than what the Dealer had quoted me and about the same as the other Mercedes repair shop. I decided that I would give Bridwell's a second shot as opposed to trying the other shop at the same price. Jack the Manager took care of me did a thorough job of explaining everything they were doing and also found one thing that needed to be done in addition to everything that they already did. I asked if I could do it at a different date to break up the expenses and Jack explained in great detail that yes I could but I needed to just be cognizant of a few things. After he explained everything to me that I needed to keep an eye on I felt confident that I was safe in putting off the repair. What a pleasure it was to work with Jack and the rest of the crew. I don't think I've ever had such a detailed explanation of what I needed to know from a repair shop. Thank you Jack you have made a new loyal customer and I have a GMC Yukon and a Nissan Sentra that I drive to the valley also that I will make sure I take there when I need future service!
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