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| - I am writing this in hopes that management sees this and realizes how ridiculous and careless they are being. Is that asking too much? Yeah... yeah I thought so too.
The Play Factory. On paper, it sounds like the next best thing since... Chuck E. Cheese's. In reality, not so much. You see, I purchased one of those coupon thingys. Groupon, or Living Social, or some other one (details are unimportant) for a "Night Out". The fine people at The Play Factory will watch your kid from 7pm-11pm on a Friday Night? Sweet right? right?
The Drop Off: So I ended up taking my son and his cousin here. They make you sign a waiver of course (in case of any accidents they have the authority to call emergency services, blah blah, no big deal), so I signed it. Then they said "Okay, that's it, thanks!
Wait. That's it? No hand stamp? No wrist band? No name tag? Umm, okay? So we left our kids with two teenagers and went to dinner. Yes, two teenagers. No adults were present at child drop off OR at child pick up, but I'll get to the pick up later.
This place was huge. Ginormous bouncy slides/castles. A big climbing apparatus in the corner and more bouncy monstrosities around the corner. They took multiple bouncy mammoths and pushed them up next to each other to make them seem even MORE gargantuan. Did I mention how awesomely big these things were? Like 30' high and 30' wide. Sounds cool, right? Well, it was!
So the wife and I went out for some sushi (See Sushi Room review) and felt really uneasy about the whole situation (2 teenagers watching 20 kids without knowing any of their names or who to call if they got hurt) so we went back early.
The Pickup: Thankfully, my son and nephew were unscathed, for the most part. Then I realized my son was missing his sweatshirt. He proceeded to show me all around this grand complex as I looked for his sweatshirt. He pointed down to a small crack where two enormous slides met and said "That's where I got stuck and cried". I said, "huh?"
Apparently, unbeknownst to the two teensters, my son was on these slides, and he fell down between them. At this point, he was stuck and began to cry. When nobody heard his cries, he squeezed and pushed until he found a small gleam of light. Even after this INSANE incident, the teenagers carried on oblivious. No doubt, his sweatshirt is still lingering in that black, airless abyss which my son escaped from. He actually told me "I got out and couldn't believe I was alive!"
My. Thoughts. Exactly.
Parents, please DO NOT take your kids here and leave them unattended. The staff is not responsible to look after them. The two teens were actually on the bouncy castles with a few kids while the majority were elsewhere without any supervision. Scary!
Management. Please hire responsible individuals for the "babysit nights". Also, please incorporate some sort of identification for the kids. Maybe wristbands with pertinent info like name, and emergency contacts... Please have someone watching the kids at all times... not playing with them.
I will now keep my eye out for headlines that read "Child Suffocates at The Play Factory" in the newspaper. Because it is BOUND to happen with their current practices.
One star is too many, but Yelp requires me to give it to them. End of rant.
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