| rev:text
| - This place is terrible and deserving of its low rating.
I never loved it since I've had some bad experiences with getting a facial and my hair done there. But being close to my house, I did occasionally go there for low-level services (to get my eyebrows threaded). I have hesitated from writing a review before, because given the close proximity to where I live, I thought I may need to go in for an emergency service. However, I'll now suffer with ungroomed eyebrows before I go back.
I'll start by saying that if you're facing an eyebrow emergency, Rose and Sukhaila (I'm not sure how you spell her name) are good at doing eyebrows. You usually end up with a nice shape. The other woman who does threading is bad, so I'd stay away from her. She was the last one I saw.
However, my last service isn't the only thing that turned me off. It's more like the straw that broke the camel's back...
They've recently started this push toward laser hair removal service. And when I say push, they push! The last time I was in to see Rose, she spent the majority of the time she was doing my threading trying to sell me on the service. I continued to politely decline, and then when it came time to pay, the manager/owner discovered I wasn't biting and tried to convince me. He took me to the room to show me the laser, promised it doesn't hurt, and told me it was best laser on the market. He offered to try it on part of my arm, but I told him I was busy and would come back another day for the trial. What really got to me though, was how rude Rose was after she realized I wouldn't buy. I was a client of hers, so I was caught off guard by the attitude.
While I was polite, here is what I actually thought (and this is for the owner if you're reading this): Are you kidding me!? I don't care if you have the ultimate hair removal machine. I wouldn't even go for it if it costed nothing (which is definitely doesn't). I don't trust you! Your place is in desperate need of a facelift, the service is mediocre at best, and the staff are generally rude and unhappy. I was willing to trust the salon with my eyebrows (those grow back), but to perform laser hair removal on my skin? No way! Fix the fundamental issues first, and then get into promoting services like that.
And now the little things:
- You can't tip unless you tip with cash. Half the time this meant I wouldn't tip.
- They keep track of their customers/services in log books (pencil and paper) and on pink slips of paper, which leads to screw ups with appointments. Computers have been around for a while now... do yourself a favour and evolve.
- They are hit or miss with appointments starting on time and don't apologize when they run late.
- They are hit or miss with whether you'll get a good service or not.
- The ladies at the front staff aren't rude, per say, but not nice either. They'll be nice to you if they know you, otherwise they're cold.
- You just get the general vibe that the staff is mistreated because they seem so sad.
- They're constantly showing these videos in the waiting room of the newest med-spa type services they offer. Fat reduction, wrinkle removal, etc. No issues with those services, but what makes them think they can be a med-spa? Customers will only come for those if they trust you won't burn their skin off, and how can you trust a place that looks so grungy and old school? The yelper who described it as something you would see in a tacky strip mall is bang-on with that description. Go in and see for yourself.
- They're definitely pricey, but don't provide value. I get you're going to pay more if you are going to a place in Bayview Village. But that also means that customers expect a higher level of service.
Anyway, I think I've said enough now. My advice is to stay away from this place if you can.
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