Horrible horrible horrible horrible customer service. My bill was charged another 75% increase from the original bill I signed for. Called to see why and they said you were upgraded and I was not. The only car your employee person offers me and I'm suppose to know what's an upgrade or not. I ordered an suv and that's what I got. The lady said gas was 2.60 if it was not filled when returned per gallon. They charged me 15 for it. Why? I'm baffled. Called Customer service David we number 38228 said he could do me a favor if I didn't talk to the manager. It took the manager over 15 minutes to come to the phone. Had to hang up because I have to get back to work. He said it was okay the company "steal" from their customers. This is stealing. If your in face employees are saying one thing and doing another it's robbery. I'm very upset and will never ever ever ever ever ever set foot in a budget. David was very rude, seems like he was reading a guide book instead seeing what the problem was from his customer.