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| - This is a nice hotel, but there was a lot of maintenance going on while I was there for business. The escalators by the valet door were torn up all week, and two of the elevators will be under repair until the Fall. Not a big deal, and the staff smartly offered up the service elevators to limit waiting. I found the wait wasn't objectionable any of the 20 or so times I used the elevators.
Three minor suggestions: 1) Ironing board pads. The diamond-shaped iron-ins on my shirt from the ironing board did not look very good. Easy fix. 2) Internet speed was horrible, particularly in the evenings (when everyone is online, no doubt). The system either needs maintenance or upgrading. 3) Your on-site restaurant deserves some marketing respect - I had the beet salad twice (once with chicken and once without) and it was incredible. The salmon and the roasted asparagus were delicious, too, but overly salty. With ever-changing restaurants all over downtown Phoenix, yours deserves more notoriety... at least in-house. It doesn't even show up on Google Maps.
If you want to stay in downtown Phoenix, I cannot imagine a better location... sports, arts, comedy, dining - everything is literally steps away. As others have said, the rooms are large, the staff is friendly, and updates are fresh.
One minor personal thing - when I checked in, I asked a couple staff members if there was any chance they had a piano available on which I could practice a couple of songs (playing for an event on the weekend with no chance to practice beforehand); first they told me there might be some open mic nights around, and when I explained I just needed to run through two songs, they indicated they might be able to help and would get back to me. Never heard another thing. It's not a fire, but it was a chance for them to do something extra and they blew it. Even if they couldn't help, they should've followed up.
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