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  • Lo-Lo's has really grown to be well-known to Arizona with locations now at the airport and at Chase Field. Unfortunately this recent location in Gilbert is severely lacking and the owners need to address its many problems. I usually like to wait a few months till after a restaurant opens to make my opinion so that they can work out the kinks. You pull up any food app and all the reviews say the same thing - long wait or kitchen backed up. We were first met with all types of confusion at the hostess area. As you walk through the restaurant you can't help but notice that it feels very packed in. Our wait to be seated wasn't too long, but it did take close to ten minutes to be acknowledged by the server. Even though food took about 45 minutes, the server did tell us that the kitchen was very backed up (on a Thursday night). When we got the food, some of it was luke-warm and we didn't get our full order. So we had to wait another 15 minutes to get the rest of our order. No discount was offered but instead I got a very unsympathetic apology for the long wait. I love the food here, but I hope Lo-Lo's isn't expanding so quickly that they are forgetting about good customer service.
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