We live about 45 minutes away, so we called to see if they had a specific item. They did, we called again to confirm, so we sent my husband to pick it up on his way back into town. It turns out that, after 2 phone calls to confirm, we got the wrong item. I understand people make mistakes. The assistant manager and store manager said "sorry," but only offered a measly percentage off another item. It wouldn't have covered the cost in gas!! I have 4 girls who shop there, and they were willing to sacrifice our business when I asked if this was all they could do to make this right! They wouldn't ship the item, I had to return this item in person, their store customer service person still has not responded, neither has Down East Corporate Office. TERRIBLE CUSTOMER SERVICE. There are LOTS of other places to shop for clothes!! We won't ever be back!