Its unfortunate to read such negative comments on Yelp! I've been going to Dr Lochner's practice for many years and he has always been friendly and professional. I have also seen Dr. T who is also very thorough and professional. Both doctors are wonderful. Staff has changed through the years, but every time I go they are always attentive and smiling. I recommend them highly. I wear both contacts and eye glasses and my orders always come in on time. Well trained staff and very clean office. Brand name glasses to choose from.