I had the best customer service experience today that I've ever had at an Indigo store. I was looking for a copy of "Born to Run". I looked it up in the computer to find out what section it was in and then went to hunt for the single copy the computer said they had.
When I couldn't find it I found an employee to give me a hand. She did the usual stuff by double checking the section it was in and looking in a few other spots it might be hidden in like staff picks. Usually at this point the employee will just tell me sorry, try one of the other stores listed in the computer. This employee went above and beyond by actually phoning another store and offering to have a copy brought over. I opted just to go pick it up and she asked them to hold it for me.
Now that's customer service!