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  • I don't know what has happened to my beloved Bruegger's...and let me preface this by saying I used to work at a Bruegger's location in Ohio when I was younger so I feel like I know how it can and should be. When I first moved to the area many years ago this location was pretty decent and seemed on par with other Bruegger's in the US. But the quality of food has gone so far downhill I don't think I will be back to this location and that is really hard to say as a previous big fan of their food. Went today for a few things and all of the bagels were in this oblong, smashed down shape. It was hard for the guy to even cut the bagel to put it in the toaster, that's how thin it was. After running it through the toaster, he throws the smallest bit of cream cheese on it. Had to ask for more. So I think it's at least kind of warm. Upon paying, I reach for it and it's stone cold. Not sure what the toaster was doing but it did not actually toast or warm anything. Ordered a breakfast sandwich as well for a family member. On an oblong, smashed bagel. The bacon was pretty uncooked. What they now call egg I guess is this extremely sad looking egg white patty that is really slimy. Did not ask for egg white only. Then some cheese on top. The bacon, egg and cheese didn't even cover the bagel due to the shape. Half of it got thrown out at home. It was pretty inedible. Makes me really sad to state all of the above. I was hoping this location would turn it around but I am feeling more and more hopeless.
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