I've been to this place quite often. It's one of my wife's favorite places to eat. We had lunch here earlier and I feel that our experience keeps going down. We were greeted instantly by the young host and seated quickly. We noticed a server there that we don't care for so politely asked if we can get another server. The server today was ok. Now, in my opinion I not only want my drinks to be refilled when low and my food to be brought out fairly quickly, but to be personable and happy and make it seem like you like your job. He wasn't very personable, friendly, or very much conversation. However, he did pay attention to us saying it was our grandmas birthday so he brought out a dessert.
The food was ok. Brunch entrees are much better.
On a positive note, I want to say the bartender there was super friendly and recognized my wife and I and made an effort to shake our hands at our table. Now that is good customer service! Hire people like that!