We rented a car for about a week. The check in took a very long time as there was only one agent working the counter. Once we were checked in it was pretty simple from there. I especially like that renters now can select the make and model of car from the level reserved. We chose a brand new Kia Optima which was OK - sluggish, not super outfitted with much but comfortable and serviceable.
The only mistake I may have made was agreeing to pay for a tank of gas before hand to save me the hassle of filling up before returning the car. We didn't use a full tank and the cost of gas outside the airport was way less than what they charged us per gallon. I think they should have provided information about the cost of gas instead of just posting what they charge.
Returning the car was a bit tedious as the signage at this airport is not the best but that's not the rental car company's fault. Once there, returning the vehicle was pretty simple although the attendant did not take time to explain how our charges were computed which I thought were confusing when I finally took the time to review them after returning home.
I have rented cars from Alamo in the past in Orlando several years ago and always had a positive experience especially when they would offer a model upgrade for no additional charge. That didn't happen here.