I made an appointment on a Saturday afternoon for a single process colour. I explained to the colourist that my hair is very dry and porous and the colour grabs fast. Despite this he pulled the colour through to the ends too quickly and I was left with very noticeable two-toned hair. He was very apologetic and attempted to correct the problem but it was not corrected properly. What he did do was send me on my way with dripping wet hair and asked me to come back and charged me full price. Very poor service. I didn't bother to go back to have it corrected and I won't be back again.