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  • Had a horrible experience last night (2/27/18). Placed an online order that was $53. Had an on-line offer for 30% off. Used that. Went in to pay and had a $10 bonus gift card (this was for the Christmas promotion of receiving $10 off with $50 worth of gift cards purchased). The clerk was lost on how to process this and had to go to the manager in the back twice. Manager finally came out, hit a few icons and went to the back of house - never looked at me, acknowledged me, etc. Clerk said the total is $43 now. No, I said I submitted the 30% on-line offer. She said certainly, your new total is $38. I said no ... that would be $28 - the 30% off and I'm using this $10 bonus card. She informed me that I cannot use the card. I'm only allowed to use one discount. This is the where the problem is. I pointed out this card was received for buying $50 in gift cards this past Christmas and you were told you would receive an additional $10 - which is this card. No where on this card does it say this is a coupon. It does NOT say anything about being combined with other offers, etc. Per the card, "Valid at participating location - thru 2/28/18. One time use only. Present card upon payment. Change not given. No cash value. Food/Beverage only." "Present this card for $10 off any purchase of $10 or more." That's it. Indicates NOTHING else. There are NO other restrictions. Obviously I was at a stalemate with the clerk. I told her this conclusion is unacceptable as the card does NOT indicate this is a coupon. I ended up leaving WITHOUT the products ordered. Note: This young clerk did not attempt to involve the manager or anything. Clearly indicated she cannot enter it in the register and that's it. I just called customer service at the corporate office and they informed me that it $10 card is a coupon and cannot be used with any other offer. I went through my legality speal to no avail. Customer lost for life! Nor will I be spending money on their gift cards this Christmas. In addition, our business orders about 15 pizzas from them every month end for the nightly inventory. Guess that business will go away also. But they successfully saved the $10. Even though, in my meager opinion, this is NOT disclosed anywhere to the consumer.
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