I have been to this Best Buy many times in the eight years I have lived in Peoria, AZ and the service is always so-so. I had ordered a 32 in plasma TV for a Christmas gift for my mom on Bestbuy.com and I received notice I could pick it up Dec. 1st. I went to best buy around 1:15pm in the afternoon to beat the evening rush and parked close to the store and went in, first of all the new set up is terrible and does not flow, who ever designed the new lay out should be fired. I made it though the line to pick up the tv, the customer service guy carried it to the front door for me for curb side pick up. When I went out to my car I noticed it has been keyed all over the passenger side from head light to tail light. This all happened within 15 minutes! I asked for the security tape to be review to see who did this. Get this THERE IS NO PARKING LOT SECURITY OR SECURITY CAMERA'S in the parking lot at this location! Are you kidding me, it is the holiday season, there are people picking up expensive electronics and if you look at the Glendale crime grid it lights up like a Chirstmas tree around the Arrowhead mall area. This is unaccetable!!