I have heard a lot about this place and really had high hopes. I would have given it more stars but the service was effing horrendous. To the point where I almost got up and walked out. The waitress our table had (a small table of THREE girls) dropped off teh menu and avoided ALL EYE CONTACT for about an hour. She waited all the other tables around us and behind us and even BESIDE us but ours seemed to be an impossibility. After finally giving our order and getting our BOTCHED plates (I had ordered the beef poutine and got a regular one, which they still charged me $18), it took another 20 minutes to get ANOTHER waitress to our table to try and fix the mistake. All this and we haven't been able to place the drink orders because our waitress RAN AWAY after we gave our food order.
The food itself was TO DIE FOR (once we got our full plates). The blue cheese and beef poutine is heavenly, the mayo they give you seems to be home-made and they burgers.... mmmmmmmmm.
I wish i can give one rating for the service and another for the food. Going into a pub, i'm not looking for fantastic service however I'm not looking to go behind the bar and get my drinks either. I don't know if this woman was in her "monthly" time or what but let me tell you, she was unhappy with life and seemed to have a hatred for our table.
This being said, AVOID the tall waitress with super short bleached hair because if she's in a bad mood, you'll leave there in a bad mood too but definitely go to try that poutine!!!! And the cucumber gin & tonic... Mmmmmmmmmm...