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  • Christmas is suppose to be a happy time. Well, apparently US AIRWAYS has not been informed. Snow is a frequent occurence in the Northeast, so why was the Philadelphia airport such a mess last week during the snow storm which left me stranded for several days? The answer: inefficient, mismanaged, uncooperative, untrained US Airway employees! What a mess. Why should it take over 2 hours for an employee to put a baggage tag on a suitcase? The game USAIRWAYS plays is" pass the buck"..no one knows the answer to anything! Children and mothers were crying! People were as patient as possible, but USAIRWAYS was negligent and nasty! After telling everyone that all planes were overbooked, I was lucky (because I was persistent) to get on an evening flight to Phoenix, only to count TWENTY TWO empty seats, leaving thousands of people stranded in Philadelphia. And, the planes are old and dirty! Service is poor. Attitude is a disgrace...to the USA and travelers from abroad. USAIRWAYS should either revamp their operations, or get out of the business. I predict a major airplane crash if the cockpit is as inefficient as the employees at ticketing. My advice: DO NOT FLY USAIRWAYS!!! We should not support such poor service.
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