About: http://data.yelp.com/Review/id/2t2RWmD4ydvDPHjsVvbbKQ     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • If your going to get your car serviced go to Earnhardt Dodge. This place is a mess. If you do go. Avoid Bill in the service department. Possibly the biggest prick in the service industry. The other day (4 days ago) I went to get a recall job done and a simple oil change. Bill was assigned to me and I have never felt so unappreciated in my life. I just thought maybe he was having a rough day so no biggie. This passed Sunday I was driving, something under my car decided to break off. I called Bill right away and he said come on down. I pull my car in the station to get checked in and no one even attempts to greet me. I have to get out of my car and try to flag someone down and I got pointed to Bill's direction. I walk in his office as he is on the computer and does not acknowledge or know who I am. Again I was just here the other day. I have to say hello and my name. Bill storms out of his office to gather some info on my car and takes it upon himself to diagnose my car in the service station. Even though he isn't a skilled technician. He then asked me to get on the ground to take a look at what's broken. It was about 110 degrees out that day. Getting on that hot ground felt great. I tell Bill that I have the Max Care extended warranty on my vehicle which is supposed to cover all major components of the vehicle. Bill advised me that mufflers aren't covered under any warranty and can not be fixed at the service department. He suggested i take my car to another shop. As I drove away I felt that he just pushed me away. I called Mopar and asked about my warranty and they advised me that some exhaust and muffler parts are available under warranty. The Mopar specialist advised to then take my car back and have the skilled technicians look at it. So back in the service bay I park my car without being greeted again. I find a service advisor named Sherry who happened to be sweet and felt some time of empathy for my situation. However Bill's office is right next to Sherry's and the only thing that separates the office is a glass wall. Bill is yelling through the glass telling Sherry that he already took care of my situation. Now I feel like I'm in a hostile situation. When I truly just wanted to go over and tell Bill how I truly felt. Sherry even went above my measures and got my into a enterprise rental. While I was waiting for the enterprise driver to pick me up I decided to talk to the service manager David whom seemed nice and understanding but then again he is the manager and it's his job to smile even though he may not even know what it feels like to be in your shoes. He said he was sorry and that he will talk to Bill about the situation. I got picked up and sent away in a rental. The next day I get a call by sherry and she advised me that my warranty will not cover the repairs to my vehicle. I need a new muffler and it will cost 1400 dollars. My car has 60,000 miles. No way should I need a new muffler. I told sherry not to fix the car. I'll come get it and have an aftermarket muffler put on. I get to the dealer to pick up my car after dropping off the rental I was given. I go straight to the cashiers desk to sign some paper work and have the service driver bring my car to the front. The cashier set my key that is bright blue on the counter and advised me to wait for the driver to bring my car around. 5 minutes went by. 10 minutes went by. 20 minutes went by. I go over to the cashiers desk and noticed my key wasn't there. So I assumed someone finally decided to get my car. 30 minutes have gone by and no car. I finally decided to ask the cashier where my car is because numerous of customers after me received there cars. I told the cashier that I have to be in class in 10 minutes and my class is 30 minutes away. I need my car please. She calls the service drivers on the radio and asked where my car is and no one replied for around 10 minutes. I'm furious at this point and the cashier tells me that none of her service drivers picked up my key and they have lost it. Now I'm late to a class I spend 1200 dollars to sit in. Without blowing up in front of the sales team and every poor customer in that place, I asked for some type of car I can use to get to class. The cashier said I'm so sorry sir. I don't know what to do. I told her that I don't care if your sorry. I need a car to get a class. I get a loaner from them and off to class I went an hour late. Missing a final and probably won't pass the class due to it. I get a call an hour and a half later by the cashier and she said she found my key and I can get my car whenever. So through my troubles. I got nothing In return. No sincere apology. No supervisor willing to make things right. I will never go to this place again. I will never refer a friend or family to this place. I hope those that read this do the same.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 78 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software