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  • I've been to this salon twice to get my long blond hair highlighted. The salon is nice and staff seem friendly. I went to Rachel Peterman both times and she was ok the first time. I wasn't thrilled but I went back to her the second time mainly because it's quite difficult for me to get comfortable with a new hair dresser and time consuming to find a new one (my old hairdresser is out of state). I'd let a good length of time pass before I reluctantly made my second appt with Rachel. Although she's very experienced in hair color, it seems she doesn't take the time to do a good job. She rushed through my highlights ignoring my concerns about maintaining the integrity of the hair and overlapping. Then she went to the break room and left me to process. I've been getting highlights for 20 years so I know how long it takes for my hair to lift. I went back to the break room after too long a period of time passed and asked her to check on them and she said "oh you're fine you need at least another 5 minutes". When my hair was finished, my roots had been lifted too much so that they are a shade or two lighter than the rest of my hair. In addition, the highlighting was uneven and blotchy. I told her about it and she said she couldn't fix my hair until she returned from vacation in a few weeks. She never got back to me in a few weeks. I definitely wouldn't recommend her to anyone. The only reason I didn't give one star is because I've had worse experiences. Update***I was contacted by management soon after this review posted and then by Rachel who apologized and offered to make it up to me as she was having a bad day. I declined her service but will be changing my review to 4 stars for the salon being so on top of its business.
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