When I first went in, the lady who greeted me was super friendly. However, the girl who was doing my pedicure got the water running then ran off to the bathroom to yell at her BF on the phone, you could hear her very clearly. Which I must say caused an awkward moment. The nail tech stayed late and was very kind, however the nails broke very easily, I mean snapped when I opened a Ziploc bag after only 5 days. I wouldn't return for services.