All of my texts were responded within minutes (!) and his email to follow up on arrival times, estimated waits, and costs (reduced cover for guys, girls always free on guest list) were spot on.
I would rather pay (reduced cover) then go with another company I used (no cover night clubs) as the latter does not give the follow up emails Chris' company does that tell when to arrive and estimated wait. This is key because you can be trapped waiting in line for awhile otherwise. Highly recommended.