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  • I'd chalk this up to just a single shitty store manager, nothing wrong with the actual location itself... That being said my experience here has soured me to the point where I think I will be taking my business elsewhere for good...Either a local, smaller shop or just shop on Amazon. Long story (somewhat) short, while visiting my parents for the holidays I purchased a bluetooth speaker at another indigo in Ajax, less then a week ago. Unfortunately the following day my wallet was either lost or stolen, with my receipt along with it. I'm not sure if the speaker was faulty or just not very good but after about 2 hours of use, I packed the whole thing back up since it kept dropping signal even if I was close by. I called Indigo's Customer Service line to find out what their official return policy is in case of a lost receipt and I was told as long as I have photo ID, and can settle for store credit or an exchange, it should be fine. I decided to drop by this location to return the product for either an exchange or store credit. I spoke to a service rep, explained my situation and he was perfectly nice... said no problem, let me check it and if everything is in order I'll call my manager and we'll get you on your way. Unit checks out. He calls manager.... Who outright refused the unit saying store policy is no returns without receipt. I had the gift card I purchased it with and the plum card I used as well. Not good enough. No returns. Once I told her I bought it at another store she said I have to take it back and return it at that location because they can look up the transaction there. When I asked to speak to the store manager, I was told she is the store manager, and that's that. Not wanting to spend the $25 and 3 hours for the round trip to commute out to Ajax via in an effort to return an $80 item, I figured I would first call the Ajax store. After explaining the situation to them on the phone, an Indigo employee at that location confirmed that the manager here should have taken the unit no problem and just processed it as a "Return Without Receipt", as long as I had some form of ID (which I did), and that whether I return the product downtown or in Ajax makes no difference what so ever. I'm going to head back here tomorrow and get this sorted, but it's fair to say I will never shop here or at any other indigo location again.
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