| rev:text
| - I never gave one star to any place before as that is the worst rating and given to the worst places ever.
It is disappointing to say that Luxor deserve 1 or less star to be honest.
We planned the trip to Vegas and plan to stay here one night so we can experience what this hotel has to offer
One of my cousins was gonna come with us, but last mins, he cancelled so we went without him since everything was booked.
We stayed at MGM grand and Exculibur the previous 2 nights and our last night was at Luxor. They all are owed by MGM resorts
The previous nights, since our booking was under my cousins name, that wasn't able to make it, I explain MGM grand as well as Exculibur our story of how my cousin was not able to make it and the reservation is under his name, but the card is under my name. They both were very welcoming and understanding and they gave us the room at the price we booked it at.
As soon as we explain the story to Luxor receptionist, she said you guys can not check in. After long argument, she said she will talk to her supervision. Waited 15 mins, comes back and tells us that she needs to call someone else. Waited another 10 mins, turns out that the answer was still no. It didn't make any sense that the other two MGM resort accepted our case and granted us a room and they were not.
After a while of arguing, we got tired and asked what were our options. She said first that the only option is to book another room and this booked room will be cancelled without refund. Again, we argued that we are not staying there, my cousin wasn't able to make it, it's not our fault, we are welcome to book another room but we need the refund for the booked room
The receptionist was nice and she was willing to help us out, she kept saying that this is what my manager is saying, I would love to help you guys out, so after couple mins, she agreed to give us a refund for our previous booking.
After processing refund, she gave us rates, which were obviously higher then original booking but that point we were very tired and decided to go with whatever is available, and we selected Royal Suite which was $240.
Although, we wanted to give this strike one, but since the receptionist helped us out, we are not counting this as strike one.
After getting the keys, my friend was having a very bad headache so we decided to stop by the convinent store at the hotel.
My friend picked up the 24 pack of Advil, which usually in the market is $3-4.50 max, and went to the counter to check out. We were shocked to see the total. Our total was $16 something. When we asked like it's really $16, the cashier rudely said "Yea, it's the hotel price", like we never been the another hotel before and don't know the pricing of the product. Since it was a medical emergency, we bought it but it is the most expensive Advil I bought in my life. This was definitely strike one.
After checking out of the store, we went to our room. The first reaction was good as our room was big and had 3 sofas and bath tube in the room with the view, so we were very excited.
Turns out, our excited was soon turns into frustration when I went to bathroom and found out the flush wasn't working.
We called the front desk and after 20 mins, the guy comes to fix the flush. That was strike two.
After couple hours of roaming around the strip, when we got to our hotel, I found a cockroach in the room....yes a cockroach.... in a 4 star hotel. We immediately called the front desk and she apologize and told me that she is transferring the phone to upper management so stay on the phone. After 20 mins of being on the line, I got fed up and hung up. This was already strike 3.
After dinner, I wanted to take shower so I ask the front desk if we can get some fresh towels and dental kits. The guy bought it to our room literally after 50 mins.
Next day, we checked out and decided never to stay at Luxor ever again.
It was overall a very bad experience with first time staying there and with 4 strikes.
I recommend not to stay here....you are better off staying at Exculibur, which is same price or even cheaper than Luxor and also next door to Luxor, but definitely way better hotel than Luxor.
By the way, it's been like 5 business days, and I still have not got a refund yet for them for my previous booking so let's see.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)