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| - This review is coming from an avid bar go-er/patio loving/30 year old female. The review is long, but this is over a few attempts/experiences.
I was really looking forward to this location opening up, as I live in the area and there aren't too many good spots in the area. I was a complete supporter, even followed their facebook page and encouraged my friends that "this could be our new spot!" I personally enjoy Jack Astors in general, so it would take some swaying to make me not want to go back. But oh, did this location ever push me away. I have experienced and heard nothing but bad things about this place.
A friend and I went the first week it opened just to grab a couple beers. The staff seemed nice enough, but we had to wait about 30 minutes to get a seat at the BAR, only to have them put us at a shared table. While we were waiting for the table (no seats, just awkwardly standing in front of the hostess) the security guard told my friend there was a dress code - meaning his hat could not be backwards. (Mind you, we would've fit the "dress code" for other Jack Astors locations.) So he moved his hat forward, and sure enough he fit the "dress code". Our shared table was at the back of the bar, where the employees often decided this was the best place to show how fun their jobs were by dancing up on each other and "WOO"-ing. I get that they are trying to hype up the crowd, but there were sports games on TV, it was just embarrassing to watch. Though the waitress encouraged us to come back, because they have an amazing patio that is heated all year round. I asked if we could call in advance to reserve seats, to which she said 'Yes, absolutely!!' I thought that was cool, because most busy Jack Astors don't allow you to do that. Which ended up being true here too - so, she lied :D
So the other times I've TRIED to go, I've called in advance asking how the patio looks, as in very busy, etc. Every time I've called I've almost been lectured, or rushed off the phone with them repeatedly saying "It's a first come first serve basis, people have been here for hours, people get here really early" etc. Hmm, guess I don't plan ahead enough to experience their patio.
I also ended up going here as well for a corporate event, where we had a large group and set menu's. BAD - they got everyone's orders wrong, some people's orders went missing, one person even only got their entree when others were finishing their dessert! They comped us all with a free appetizer at that location - to which many people laughed at, since they would not be returning to that location.
I tried to go again yesterday (seriously, I think I'm a very forgiving person) - we were a group of 7 looking for a seat on the patio. The hostess told us (word for word) "We are at capacity. I mean, you COULD go up and check, and maybe wait around at the bar up there. But for 7, you're not gonna get a seat. So I don't recommend it." So we took her advice and didn't check since she said we weren't going to get a seat anyway.
All in all, I'm not trying to hate, but they have made it very difficult someone who wanted to support them to actually be able to. They continue to maintain this douchey attitude, yet don't even have the service to support it. If I ever do make it on the patio, I will write a new review. But until then, remember folks - first come first serve, only the lucky are allowed in!
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